Terms and Conditions – Wehbeh Land Greece

Site License

General

The information provided by the users of the mentioned website is used by WEHBEHLAND, for its users to have direct and meaningful communication with the store, to provide them with answers to specific questions they ask and finally to serve and execute their orders.
The information collected by WEHBEHLAND through the website is intended to measure the number of its visitors, to determine customer requirements for more products and to facilitate transactions with the company.
WEHBEHLAND has designed its website so that its users can visit it without having to reveal their identity unless they choose to do so.
Visitors to our website are requested to provide us with their personal data only if they want to order product(s), register on our website and/or send an email to info@wehbehland.gr

Use of Information

WEHBEHLAND collects three types of information about users:
1. Information that the user gives us when registering as a customer.
2. Information that the user gives us for WEHBEHLAND to fulfill his order.
When filling out any order form on our website, you will be asked for your name, address, postal code of your area, email address, telephone number, payment method for the order. In addition, you may be asked for more specific information, such as shipping and delivery details of an order, billing information or details about an offer you have requested.
WEHBEHLAND makes use of the information you give us during the electronic submission of the form, to contact you regarding.
1. The delivery of the order to your place.
2. For confirmation and identification of the customer in any necessary case.
3. WEHBEHLAND special offers.
You have the possibility to choose whether you want to receive such communications from WEHBEHLAND by sending your request via e-mail to the email address info@wehbehland.gr or by filling in your email in the Newsletter section on the main page.

Access to Information

Every order fulfillment requires the collection of personal information, to deliver or reserve an order.
Your submission of your personal data means that you consent to the use of this data by WEHBEHLAND employees for the reasons stated above.
WEHBEHLAND requires its employees and website maintainers to provide its user-clients with the level of security stated in this Privacy Statement.
Under no other circumstances will WEHBEHLAND share your personal information with others without your prior consent, unless required to do so by legal means.
The personal data of customers is covered by law 2472/1997.

TERMS AND CONDITIONS OF USE

WEHBEHLAND strictly applies the principles of personal data protection provided by the International and European Law that regulates issues related to electronic commerce (Directive 2000/31/ECPD 131/2003), as well as by the Consumer Protection Act ( N 2551/1994) regulating issues related to distance sales and the relevant provisions of the Greek law (N 2472/1997) on the protection of the individual and the protection of personal data as supplemented by the decisions of the President of the Personal Protection Committee Given, the P.D. 207/1998, 79/2000, article 8 of Law 2819/2000 and European Law with directives 95/46/EC and 97/66/EC, expressly declares that it will not proceed with any unfair use of your personal data , and in no way discloses, publishes, sells, rents or trades your personal information and the information you submit to any third party.
By submitting material to our server, you agree that the material does not contain material that is untrue, illegal, and in any way inappropriate for use and publication.
Limited License WEHBEHLAND e-shop, subject to the terms and conditions set forth herein and all applicable laws and regulations, grants you a non-exclusive, non-transferable, personal, limited right to access, use and display this website and its contents. This license does not transfer title to the Website and its Content and is subject to the following restrictions:
1. You must retain on all copies of the Website and its Content all copyright and other proprietary notices.
2. You may not modify the website and its content in any way or reproduce or publicly display or distribute or otherwise use the website and its content for any public or commercial purpose, except as otherwise permitted by present.

Changes

WEHBEHLAND reserves the right to change or modify the applicable terms and conditions for the use of the website at any time.
Such changes, modifications, additions or deletions to the terms and conditions of use will be effective immediately upon their notification, which may be given by any means including, but not limited to, the posting of new terms and conditions on the website.
Any use of the website following such change or modification shall be deemed to constitute your acceptance of such changes, modifications, additions or deletions.
WEHBEHLAND may, at any time, terminate, change, suspend or discontinue any feature of this website including the availability, photo presentation or description of any product or service.

PRIVACY POLICY

The Privacy Policy is intended to help you understand why we collect your personal data and how we use it. We hope you will all take the time to read it carefully. This policy applies to all of you who purchase and use our products or services through our points of sale (stores), by phone, apps or through our website.
When you make a purchase from us or use the services we offer, you trust us with your data. That’s why we put you first, listen and take your opinion and wishes into account, so that we understand your expectations and ensure that they are reflected in our business decisions. We are committed to maintaining your trust. Our Company’s Privacy Policy on Personal Data Protection provides detailed information about when and why we collect your personal data, how we use and process it, how long we keep it and finally, under what conditions we can share them with others.

Data collection

When you visit one of our points of sale (e.g. stores, websites, social media), we ask you to provide us with some information about yourself. This information may include:
1. Personal data such as name, address, email address, telephone number and other contact information. This data is collected when you purchase a product from our stores or when you first register in our online services, e.g. when you do a market survey, a comment on our social media pages (Facebook, Twitter, YouTube), participate in one of our contests, etc.
2. Account information, such as username and other identifiers or credentials used to access our services on the Internet.
3. Information about you when considering your application for insurance and loans offered by our selected third-party partners, such as employment details, financial status, information derived from proof of identification such as ID, passport or driver’s license.
4. Device information.
5. IP address and Cookies data.
Cases in which we ask you to provide us with your personal data:
1. When you buy products in our stores or through our call canter.
2. When you register to use our online services.
3. When you request to receive updates about marketing promotions.
4. When you enter one of our competitions or complete one of our customer surveys.
5. When you sign up for our rewards programs.
6. When you submit requests.

How we process your personal data

We process your personal data when entering a contract with you or for specific purposes, including: – processing orders and payments for products and services you have purchased or for refunds.
Promotions about our products and services or services offered by our partners that we believe may be of interest to you, where we have obtained your consent to contact you.
We may use and process your personal data where you have given us your consent to inform you when a product is back in stock.
Contact you by email or text about our products and services, contests, offers, promotions or special events.
For your reward, in the context of participation in the Company’s reward programs.

Legitimate interest

We may use and process your personal data where necessary based on our legitimate interests as a business for the following purposes:
1. To provide support to our customers, respond to and communicate with you about your requests.
2. To respond to questions, complaints, requests and comments.
3. Communicate with you about your orders, purchases or accounts.
4. Provide you with material of interest to you and navigate our websites.
5. Inform you of promotions (which we rely on with your consent), e.g. to tailor communications or send targeted messages via social networks and third-party platforms.
6. To conduct some data analysis, including consumer research, trend analysis and financial analysis.
7. To help us understand more about you as a customer, to the products and services you consume, how you consume and shop for them, so we can better serve you.
8. Operate, evaluate and improve our business, including developing new products and services, identifying the effectiveness of our sales, marketing and advertising efforts, analysis and improvement of products, offers, promotions and online services and other technologies.
9. To comply with your requests in connection with the exercise of your rights (for example, when you ask us not to contact you for marketing purposes, we will keep that record on our opt-out lists so that we can comply with your request).
10. Use or disclose your personal data (for example in connection with an investigation by a public authority), where we have a legal right or duty.
11. To retain the right to contact you about overdue debts either directly or through third party partners.
12. To protect, detect and prevent fraud and other criminal activity, claims and other obligations.
13. For network and information security, to take steps to protect your information from loss, damage, theft or unauthorized access.

Compliance with legal obligations

We will use your personal data to comply with our legal obligations, such as:
1. Locating you when you contact us.
2. Verifying the accuracy of the data we hold about you.
3. To help a public authority, e.g. police.

For your ‘benefit’

We will use your personal data for your ‘benefit’ for example:
1. We may need to contact you if there is a potential risk to your safety from a product you have purchased or to recall it.
We use automated information for purposes such as:
1. Personalizing our visitors’ experience on our online services.
2. Providing material (including advertising) tailored to your interest and the way you browse our online services.
3. The proper management of our business.
4. We use this information to help diagnose technical problems and issues related to our services, administer online (internet) services, identify users of our services online, target advertising and gather demographic information for you. We use automated information to determine usage patterns and how we can tailor our services to better meet your needs.
5. We may use the information we obtain about you in other ways, of which we inform you at the time your data is collected, so that we can tailor our services to better meet your needs.

How We Share Your Personal Data

The Company may share personal information within Company employees who receive this information are not permitted to use or disclose the information except where there is consent.

Our service providers

We work with providers, suppliers, who can process your personal data on our behalf, but on the condition that they comply with the security rules on personal data protection. We only share information that enables them to provide their services to us or to facilitate the provision of their services to you. For example, some of our service providers display advertisements for our products and services as well as for the products of our partners, suppliers and third parties. Provided you have given your consent and agree to be informed of our promotions, you may see online advertising that we have placed on the websites you visit or on the interactive services you use.

Other organizations and individuals

We may in some cases transfer your personal data to other organizations. For example:
1. If we are asked for example by a public or regulatory authority such as the police or ministry of labour, then we are obliged by codes of conduct to transfer your personal data.
2. We may share information with fraud prevention organizations to prevent possible such actions (e.g. Cybercrime Prosecution).
3. Responding to requests from individuals (or their representatives) seeking to protect their legal rights or the rights of others.

How we use your information to make automated decisions

We sometimes use systems to make automated decisions based on personal information we have (or are permitted to collect from others) about you or your business. This helps us ensure that our decisions are quick, fair, efficient and correct, based on what we know.

Marketing

When you register with our customer list, we use the information you provide us for several reasons:
1. To inform you about our latest products, services or offers.
2. To contact you if we need to receive or provide you with additional information.
3. To we check from time to time that you are satisfied with our products and services.
We may use your personal data to send you marketing messages if we have your consent or a specific reason e.g. to notify you of a recall of a product you have purchased. So, if you have consented to this, this can be done via a post, via email, text messages, social media. We may also promote products or services with in-app notifications and advertisements. This is where we have a business or commercial reason to use your information although we will always give you the opportunity to object to marketing. We may ask you to confirm or update your personal data if you purchase new products or services in the future. We will also ask you to do this if there are changes to our law, regulation or business structure. We collect statistics about email opens and clicks using industrial technologies to help us monitor and improve our email newsletters. You can unsubscribe from general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails. Please note that if you opt out of receiving marketing messages from us, we may continue to contact you about your transactions, your account, customer surveys and contests in which you may have expressed interest.

Your Rights

In accordance with the law on the protection of natural persons against the processing of personal data and on the free movement of data you have the possibility to exercise the following rights with us:

Access and Information

You have the right to obtain information about which data we have collected, for what purpose we have collected it and for how long we will keep it.
Correction You have the right to ask us to correct any inaccurate information about you or even to fill in additional information about you.
Restriction and objection to processing You have the right to ask us to restrict or block the processing of your personal data if you question the accuracy of the information we hold about you, if you perceive that we are processing your data in an unlawful manner or if you no longer wish to receive promotional messages about our products and services.
Portability You have the right to ask us to transfer your personal data to another organization for you.
Delete Finally, you have the right to ask us in writing to delete your personal data when it is no longer necessary in relation to the purpose for which it was collected, if you wish to withdraw your consent to its processing and if your data is processed unlawfully in violation of the Personal Data Protection Regulation.
If you wish to exercise these rights, please contact us:
1. By sending electronic mail to: info@wehbehland.gr
2. By letter to the address: Ethnikis Antistaseos 33, Greece
3. Through our store
Make sure that you have concluded all the necessary documents together with your application. Your request will be processed within 30 days from the date of receipt of the request, however, this may be extended up to two months where a request is complex or numerous.
Note: We inform you that submitting the request is free of charge. However, a “reasonable fee” may apply where a request is manifestly unfounded or excessive, especially if it is repeated.

How long we keep your personal data

We will keep your personal data for as long as you are a WEHBEHLABD customer. After you cease to be a customer, we may retain your data for up to 7 years two years from sale obligations five years after your last purchase where we used your personal data. But we can keep your data for more than 7 years if we cannot delete it for legal, tax or technical reasons. We may also retain them to notify you of any product recalls. In this case, we will ensure that your privacy is protected and used only for these purposes. In addition, we do not retain personal information in identifiable form for longer than necessary. Finally, we will retain your data for as long as we have active consent for the reasons given.

Security measures

WEHBEHLABD uses technical and organizational security measures to protect your personal information from loss, destruction and any unauthorized access by third parties.

Social media

We use social media such as Facebook, Google, YouTube, Instagram. This way data can be recovered. If you are logged into one of them, the network can match your visit to the site with your user account. If you are a user of a social network and do not want the data retrieved from your visit to our websites to be combined, you must first log out of your social network before entering them.

Complaints to the Data Protection Authority

You have the right to complain to the Personal Data Protection Authority, if you are concerned about the way we have processed your personal data, visit the website for more details at: http://www.dpa.gr/

Policy Changes

We may revise this policy by posting an updated version on our website or contacting you by email

PAYMENT METHODS

AVAILABLE PAYMENT METHODS.
1. By Credit Card Debit or Prepaid card (Visa, MasterCard, Diners,Maestro, Discover).
2. All payments made using the card are processed through the electronic payment platform of “Nexi XPay” of Nexi Payments Greece
  S.A. and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information
  until it reaches its recipient, who will be able to decode it using the appropriate key.
3. To pay by credit card, you must fill in the relevant form when completing the order with the number and expiry date of your credit card, the name of the holder, as well as the three-digit number (CVV) found on the back of the card.
4. By Deposit to a Bank Account (transfer).
5. If you do not have a credit or debit card, you can pay for the order by transfer to a bank account.
6. In this case, the order is NOT EXECUTED after its registration, until the deposit of the amount into the following bank account is confirmed:

Bank: ALPHA BANK.

Account number: IBAN: GR4301404790479002002017129

Beneficiary: CRBAGRAA

(Your order will be executed as soon as we receive proof of deposit from the bank).
In the case of payments by bank transfer, the order is sent only if the transfer is made at the expense of the sender (“OUR”, not “SHA”) and if the reason for the transfer includes the number of the order it concerns, so that it can be identified.

Cost of transportation

The choice of shipping method is made by our company, to achieve the best possible and safest transfer of the customer’s order.
For parcels of low volume and weight, a Courier company is used, while for parcels of greater volume or weight, the appropriate loading agencies are used.
Except for the city of Thessaloniki, parcels that are sent with loading agencies and not Courier, are sent to the nearest agency of the customer’s shipping address.
Further shipping to the customer’s address is done after consultation with the carrier and the ADDITIONAL costs are borne by the customer.
Shipments within Greece are NOT charged with shipping costs if the value of the order is €60 and over (excluding heavy items costs).
For orders worth less than €60 within Greece, the customer’s charge amounts of €5 and €27 for every heavy item (greater volume or weight products, ex. Christmas Trees).
The company we cooperate with is ACS courier.

REFUNDS

Product returns can be made up to 14 days after receipt. The process and terms are as follows:
Contact the Customer Service Department on tel. 3043470267 or email info@wehbehland.gr.
In any case the product must be returned with all original accompanying documents (proof of purchase, warranty, instructions for use) as they are all part of the product you purchased and, in the condition, it was received.
Returns are made with the transport company that we will indicate to you without incurring any costs, apart from the transport costs.
In case the products are returned damaged or incomplete, the wehbehland.gr store has the right not to accept the return.
In case of product return, the refund will be completed within 30 days from the date we receive the product.
If the above is not observed and the product does not meet the conditions, the return of the product will not be accepted, and the product will be sent back to the customer – sender at his own expense.
In cases of purchase of products by deposit to a bank account, the refund will be made via deposit to the customer’s bank account (IBAN).
In cases of purchase with a credit card, upon the arrival of the products at our store, your card charge is cancelled, and money is credited to your account. You will be credited the full amount you have paid, excluding the original shipping costs and the costs of returning the products to our store.
In the event of a return due to a miscalculation, the shipping costs are borne by the buyer.
In the event of a proven defective product, the shipping costs are borne by us.
The product is approved for return if all the three listed below parameters are met.
1. Does not prove to be defective.
2. Is found to have been used.
3. Its packaging is damaged; it is returned to the buyer with transport costs borne by him.
Defective products cannot be exchanged for different products or cash.
Refunds due to miscalculation are not exchangeable for cash.

Cookies

WEHBEHLAND can use cookies as part of the facilitation and operation of the services through its website.
Cookies are small files (text files), which are sent and stored on the user’s computer, allowing websites such as WEHBEHLAND to function smoothly and without technical anomalies, to collect multiple user options, to recognize frequent users, to facilitate their access to it, and to collect data to improve the content of the website. Cookies do not cause damage to users’ computers or to the files stored on them.
We use cookies to provide you with information and to process your orders, while they are automatically deleted each time you leave the site.
You must keep in mind that cookies are necessary for the www.wehbehland.gr website to function properly and smoothly.

Correcting, Amending or Deleting Information

WEHBEHLAND allows its users to correct, change, complete or delete data and information submitted to WEHBEHLAND.
If you choose to delete information, WEHBEHLAND will act to delete that information from its records immediately.
For the protection and security of the user WEHBEHLAND will try to ensure that the person making the changes is indeed the same person as the user.
To access, change or delete your personal data, to report problems regarding the operation of the website or to ask any question, contact WEHBEHLAND via the website or by e-mail at info@wehbehland.gr.
Changing or correcting your personal data can also be done via the WEHBEHLAND registration page.
Please note that we will do our best to protect your personal data, but protecting your password on our website is also up to you.

Secure Transactions

WEHBEHLAND is committed to ensuring the security and integrity of the data it collects about its website users. WEHBEHLAND has adopted procedures that protect the personal data that users submit to its website.
Your connection to it is secure because it uses SSL (Secure Socket Layer) technology. SSL technology relies on a key code to encrypt data before it is sent over the (SSL) connection. The security control between the data and the Server is based on the unique key code, ensuring the integrity of the communication.
The browsers Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera, Safari supports the SSL protocol, and it is recommended to use them to connect to the WEHBEHLAND website. Acceptance of the Privacy Protection Procedures implemented by WEHBEHLAND.
If you use this website, you accept and agree to this Privacy Statement as well as to the terms and conditions of use of the website that have been announced through it.

Limitation of Liability

WEHBEHLAND e-shop, its employees, or other agents shall have no liability, under any circumstances, for any consequential, incidental, indirect, special damages or costs or monetary penalties, including, but not limited to, lost profits, interruption business operations, loss of information or data, or loss of customers, loss or damage to property, and any third party claims arising out of or in connection with the use, copying, or presentation of this website or its contents or any other linked website , regardless of whether WEHBEHLAND was informed, knew or should have known of this possibility.

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